PORTAL RELOADED TRIGGER BUG PDF
PORTAL RELOADED TRIGGER BUG ARCHIVE
PORTAL RELOADED TRIGGER BUG PLUS

SD-103514 : Unable to create solutions in non-IT help desk instances.SD-101501 : Added change attachment API in the API doc tool.SD-103174 : Unable to save a change request after editing if more than 100 assets are associated with the change request.

PORTAL RELOADED TRIGGER BUG ARCHIVE

SD-103260 : Archive request fails when the request contains notifications with subject more than 250 characters.

PORTAL RELOADED TRIGGER BUG PDF

SD-103740 : Unable to view PDF attachments in request conversations if the request has approval configured.

SD-103397 : If a service request template has organization roles configured as approvers, approval notifications are not sent to users with the relevant organization roles if the user is not a service request approver.

SD-103163 : Unable to preview PDF attachments in request notifications, conversations, and approval page in build 13004 or higher.

SD-103378 : Approvers are redirected to an error page while approving a request from the Approve/Reject buttons in email if the email notification template contains $ApprovalActionButton variable.

SD-103876 : Unable to bulk-edit requests if Allow requesters and technicians to override the Priority Matrix option is disabled in the Priority Matrix.

SD-103523 : Unable to view pdf attachments from the request approval page.

SD-103189 : Requester selection icon in request forms is clickable for users even if it is in the disabled state.

SD-103049 : Field and form rules for services requests are not getting executed if values of the conditions in the rules contain products from the Assets module.

Note: Existing users will be able to use their Zoho Analytics integration without any changes.

PORTAL RELOADED TRIGGER BUG PLUS

Going forward, users will be able to integrate with ManageEngine Analytics Plus Cloud to analyze business data and create reports/dashboards.

SDF-103800 : ManageEngine Analytics Plus Cloud now integrates with ServiceDesk Plus as cloud-based reporting & business intelligence service instead of Zoho Analytics.

SDF-103302 : In custom triggers, you can now edit custom notifications in HTML mode.

In non-ESM setup, SDAdmins can configure DR from Admin > General Settings > HA Configuration.In ESM setup, OrgAdmins can configure DR from ESM Directory > General Settings > HA Configuration.When a primary server is down, the secondary server takes over the primary server functions and serves the application. DR works by implementing a hot-standby system. SD-104546 : ServiceDesk Plus crashes intermittently if Zia Category/Template prediction is enabled in build 13005 and later.ĭisaster recovery (DR) ensures availability of ServiceDesk Plus when a region or site is down during disaster.SD-103183 : In reply template list view, the number of records to display per page is reset after refreshing the page.

SD-103796 : Error thrown while saving request closure rules in non-English setups.

SD-103593 : OutlookAddIn is not loading properly if SAML is configured.

SD-104050 : Unable to save Field and Form Rules if more than 100 values are configured in Remove Options action.

SD-104752 : Throttle limit to access the following URLs in ServiceDesk Plus-Endpoint Central integration is reached:.

SD-103898 : Unable to import users and assets from CSV files in non-English setups.

SD-104197 : When a non-SDAdmin technician updates the impact and urgency of a request via sectional edit/inline edit, the priority does not load as set in the priority matrix unless the edits are saved.

SD-103522 : When two requests are created from the same email for different support groups, history is not captured in one of the requests if any automation rules are configured.

SD-103440 : In Add Request form, group and technician lists do not load properly if the number of sites exceeds 100.

SD-104094 : Unable to fetch asset field value in the request details page using Field and Form Rules.

SD-103063 : Technicians are not getting assigned based on technician auto-assign if the Assign technician only after Service Request approval option is enabled in the service template.

Portal reloaded trigger bug